Shipping Policy
Thank you for shopping with Soruvia. Please review the information below regarding order processing and delivery times.
Order Processing
All orders are processed and dispatched within 1–2 business days of purchase. You'll receive a confirmation email with tracking information once your order has shipped.
Delivery Times
- International orders: Estimated delivery within 7–12 business days after dispatch, depending on your location and local customs processing.
- Delivery times are estimates and not guaranteed, as they can be affected by customs clearance, local carrier delays, weather, or other circumstances outside our control.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow your package's journey. You can also check order status anytime using the "Track Your Order" link on our site.
Shipping Delays
While we work to ensure timely delivery, occasional delays can occur due to high demand, customs processing, or carrier issues. If your order is significantly delayed beyond the estimated window, please contact us and we'll help track it down.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, though we're happy to help however we can if this happens.
Questions?
If you have any questions about your order or shipping, reach out to us at soruvia26@gmail.com and we'll be glad to help.